What Our Clients Have to Say

Bruce & Pam Wachter - West USA Realty Pinetop - Reviews by Real Clients

• Recently I was tasked with selling some property in the Concho area belonging to a disabled family member who moved back to Michigan due to a change in their life’s circumstance. Being in Michigan myself, the prospect of managing this task from afar seemed daunting. Fortunately, I found Bruce who made the whole process seem easy. Bruce listened to my concerns, answered my questions, and kept me informed along the way. Within a week the property was sold at a price that both my family member and I were pleased with. Thanks to Bruce, all my worries were for naught. Based on this experience, I would highly recommend Bruce for your real estate needs!
  Dave Ostrem

• I was so grateful that you kept us informed. Everything went very quickly and smoothly. I would definitely use you guys again!
  Cheryl Tenney

• Bruce was absolutely great. He kept me informed every step of the way. Thank you Bruce!
  Susann Pearson

• You were both wonderful to work with! Thank you for helping us close on our beautiful new mountain home!
  Cherryl Vernon

• I appreciate the help and guidance you and Pam have given me throughout this process. I wish you both a blessed and happy 2020.
  Sue Harris

• I know Bruce and Pam Wachter for the last 16 years. They both are professionals and easy to work with when buying or selling real estate. I will recommend their services to my family members and friends if they need help with their real estate transactions anytime.
  Armen Zarifian

• Thank you. We are very happy with your efforts in helping us sell our home. We really appreciate your professionalism, attention to details, and perseverance to getting the job done!
  Ed & Judy Pearson

• Bruce and Pam are the hardest working and most integrity-focused realtors we have ever known...and we've known many! Their tireless efforts in helping us find the right area, the right home, and the right deal gave us confidence and faith in our purchase. They were so professional with all of the parities involved in the sale process which made it so easy for us when it came time to close the deal. We were blessed to have them as our realtors for this very important bucket-list purchase and even more blessed to now call them our friends! We recommend them to anyone who is ready to fulfill their dreams of home ownership in the White Mountains and surrounding area! Love you guys!!
  Pat & Patricia Phillips

• We loved working with Bruce & Pam! Bruce was so patient with us as we found the right cabin for our family. They sent us listings prior to our visit and listened to exactly what we were looking for. It was an absolute pleasure working with them. They kept us informed the whole process. You will not be disappointed. Whether you are buying or selling, give them a call! They made finding a home so fun!
  Dan & Lynn Spina

• Being a first time buyer, and knowing nothing, it was really stress free working with you guys. I told you what I was looking for and you gave me great options within those parameters. I asked some pretty basic questions and some that were pretty dumb, but never did you make me feel bad, stupid, etc., and you never took advantage. Thank you!!
  Eileen B.

• You were great. The deal I made on my home turned out well. I had quite a few showings. All in all it was a good experience. Bruce is gracious and nice to work with!
  Tudi K.

• Great!!! Very caring about our needs, even with us as Buyers, while you were representing the Seller. Thank you so much Pam and Bruce!! We would definitely recommend you to others!!
  Jim & Ruth Parkinson

• I can’t thank you enough for your time and services with selling my dad’s house. You can use any and all of this email for testimonial purposes.
  
  After my dad passed away, I was named his successor trustee which included the task of selling his home in Arizona. I live in the Midwest and hoped I didn’t have to fly back and forth in order to list and sell the house. My husband and I are Dave Ramsey fans and decided to look for an Endorsed Local Provider (ELP) in the area and within minutes I got a call from Bruce Wachter. His prompt response was par for his communication throughout the entire process; he was always easy to get a hold of and quick to respond.
  
  I had never personally met him but he still earned my trust and respect. Earning the status of an ELP alone spoke volumes to me in agreeing to work with him. Selling a house is always a daunting task, especially when it is not your own home and you aren’t in the area.
  
  Bruce walked me through each step of the way ensuring that I was fully informed and well prepared to make each decision. I never felt like I was flying blind or left in the dark on any aspect of the selling process. Bruce was also very patient and helpful as we ironed out some kinks with the electric company, inspections, needing the propane filled, etc. He was always willing to meet people at the home on my behalf and to be my hands and feet so I didn’t have to physically be there.
  
  I could not have sold the house as easily if it weren’t for Bruce. I cannot thank him enough for navigating me through a difficult time handling a difficult task. I would recommend him to any prospective seller/buyer in a heartbeat. With Bruce, you are getting an ELP who is thorough, tenacious where you want it most, patient, understanding, respectful, helpful, and an overall great realtor.
  Sara Kelley

• Working with Bruce was effortless! He had our home sold in one week!
  Mary &Marc Fisher

• Bruce and Pam are great to work with, and they know the area very well. They take care of you from beginning to end. We highly recommend them.
  Russ & Marie McColm

• Bruce was always there when I called or emailed him with questions or concerns if not immediately, shortly there after. He was actually working for our best interest through the whole buying experience from start to finish. Bruce has lots of knowledge and confidence in his profession. He will be our seller agent when we decide to sell.
  Larry & Pam Richard

• Pam and Bruce represented me in the purchase of a home in Pinetop Country Club
  and thanks to their expertise, it went very well! Very knowledgeable,
  professional and always available. Very pleased.
  Kathleen McC

• My husband and I are glad we had Bruce as our realtor. He was easy to work
  with and always ready to go the extra mile. If you are looking for a realtor
  with integrity, Bruce is for you.
  Dan & Deb Clayton

• We have sold a house through Bruce and purchased one with Bruce. He has been
  an incredible real estate agent. He gave us great insight into the local real
  estate market. He is friendly, informative, knowledgeable and a skilled agent.
  I’ve already recommended him to friends and will not hesitate to do so again
  in the future!
  J. Ricksecker

• Bruce is a great salesman had our house sold in less than 3 weeks. He is real
  on the job. Bruce, I can't thank you enough for all the help you gave us
  selling our house. You are not only a great salesperson, but a good friend.
  You did so much helping get our house ready I can never thank you enough. May
  God bless you and yours.
  Jim Kennedy

• Thank you so much for selling Dad's house in Show Low. It was not without a
  lot of patience and extra effort on your part, and we appreciate your
  perseverence and compassion. Wishing you both all good things.
  C. Patterson & Leamons Family

• I am a Colorado Realtor who connected with Pam Wachter to assist a client who
  was Relocating to the area. Pam is a total professional. Her follow up,
  communication and experience is top of the line. Pam and her team helped my
  client find a fantastic home that met all of his specific needs. It was great
  to hear how happy my client was with his new home and working with The Wachter
  Team. I am so appreciative I had the chance to work with Pam, I will refer
  business to her anytime.
  Janet Telitz, Realtor, CRS, Broker Associate
  Berkshire Hathaway Preferred Real Estate

• Hi Bruce,
  It was great working with you and the fact that you found the buyer a home so quickly (as picky as he is) is just amazing! The two of you must have really clicked! He’s been pretty busy with the new purchase and vacation to Alaska in the middle of it all, that I have not had the time to talk to him about his home buying experience with you; however, I'm sure he's quite pleased, or I would have heard all about it. I will definitely send any clients I have your way that are interested in property in your area, and I hope you'd do the same for me if anyone is interested in purchasing on the West side!Thank you so much for your constant communication and for responding so quickly to "our" client's needs! You guys are great!
  Tina (Christine) Watson, Realtor® West USA Realty New Home Division

• Bruce was so patient and not one bit pushy about selling us a home. He showed
  us only the homes that were in our price range and was very friendly yet
  businesslike in all of our dealings. We would recommend Bruce to anyone who is
  looking for a wonderful Realtor.
  Bob & Pat Schultz

• Pam And Bruce were tremendously supportive throughout the entire process of purchasing our vacation home in Pinetop. We had issues obtaining documents needed for the loan which took weeks and Pam stayed by our side offering support. They went to battle for us when there were issues with negotiations during the sale. We always felt they were knowledgeable and covered all the bases to protect us. Pam returned phone calls and emails within minutes.
  I will eagerly give their name to anyone I know looking to buy or sell property in this area.
  J. Murphy and S. Karp

• Now that things are finally getting done, I want to thank Bruce Wachter, our Realtor from West USA Realty, for all his help. I have never been excited about dealing with Realtors due to my lack of patience. We sold our home in Arkansas at the end of October and were homeless, living in our travel trailer for 3 months in Casa Grande and wanting to buy a home in Show Low. The first house that we were excited about was a long story and Bruce was wonderful. The home was in the area west of Hwy 60. It was in good shape but needed about $50,000.00 to update it. After Bruce meeting us several times at the home so I could estimate the cost to bring it up to a 2015 home, we made an offer. But the owner, (who I don't believe ever wanted to sell it), said we were “bottom feeders” and wouldn't sell to us even if we offered full price. (We need to send him a Christmas card every year for his turning down our offer!) We now started looked for a home that would meet our needs. This is the point where Bruce became a godsend. He would find listings, and my wife would find listings online, and we would drive up from Casa Grande numerous times. After about 7 trips we finally found the right one. Bruce was so patient, I was amazed as I don't have that kind of patience. Then, going through the financing part, which we hadn't been thru in many years, Bruce kept me under boil and explained how rules have changed. Even my loan officer was impressed with his steering us through this.All went well and we moved in. Here again, Bruce had handled so much-- like arranging the termite inspection, structural inspection, internet connection, even getting us laborers to unload four 16ft trailers of things from Arkansas; for pellet stove repair-- and just being like a friend instead of the Realtors I have known who disappear once they have their check. Again, my wife Debbie
  and I can't say enough good things about Bruce.
  Martin and Debbie Minninger

• Bruce provided exemplary service during the purchase of a cabin in Heber. With his persistence and knowledge, he simplified the transaction and kept us informed on every step in the process. I was introduced to him by chance, yet know it was very fortunate that he was the one to assist us.
  Thank you Bruce!
  Nancy Ryan

• In this difficult market we were very worried about the sale of our rental home in Show Low. We even considered giving it back to the bank and taking a huge financial loss. During the rental time the home was being managed by another real estate company in Show Low and we were planning on having them ist it for sale. But, then we heard about Pam and Bruce from our long time tax accountant and decided to list with Bruce and Pam. We mostly dealt with Bruce, but we always knew Pam was in the background making things work. We owned the house for 13 years and it was always a rental.There was a lot of work needed to be done to get it ready for sale. Bruce helped me with advice and recommendations for various contractors and vendors to help with the process. Bruce and Pam's knowledge of the real estate market along with their comprehensive market analysis helped us set a realistic price for the house. In the beginning of the listing it was still cool in the valley and we only got a few showings, and no offers. Then it started to warm up in Phoenix and things picked up considerably. We started getting offers and even had a multiple offer situation which eventually fell through. However, very quickly a good solid offer came in and we went into escrow. The sale went smoothly and Bruce kept me sane with all my worry and questions. We listed the property with Bruce and Pam April 18th and closed the sale July 20th Thank you Bruce and Pam for making the sale of our property as painless as possible. For anyone looking for a realtor to buy or sell you cannot go wrong with Bruce and Pam at West USA Realty. We highly recommend them.
  Walt and Christine Sheaffer

• Many thanks to Bruce for helping us find our new home. We looked all over Arizona & finally decided to check out the Show Low area. I contacted Bruce via computer from California & set up an appointment. We got a list of homes that we looked at even some that he thought we would not like, but he still showed them to us. We made two trips & found what we wanted. 30 days later it was ours. Everything went without a hitch. You get the personal touch that smooths the way through the whole process. He even sent us a list of all the utilities & phone numbers as we hadn't even considered that. I highly recommend Bruce. P.S. He came to visit us after we moved in.
  Dennis and Patty

• We are extremely pleased with the effort Bruce demonstrated in showing us various properties in the White Mountain area. He was very knowledgeable about the area and showed us properties within our budget that were located in areas that had we not utilized his services we would not have known existed. We found a house that suited our needs and were able to execute a very short closing with his assistance. A very important thing to us is the service a Realtor provides after the negotiations and escrow has been completed and this is where Bruce gave exceptional service and advice in advising us on who to call and where to go for all those things are are required to set up a household. These are things that only someone with knowledge of the area, suppliers and contractors can provide and Bruce was very gracious in offering this information. All in all very satisfied and would highly recommend.
  Tony & Susie Alcaraz

• We hired Bruce and Pam to sell our property in Timberland Acres. We live in the Phoenix area and he made it so easy for us to do all the paperwork without having to travel to Show Low. After we sold our property in Timberland Acres we wanted to buy something larger and in Show Low. Bruce was always emailing us properties he thought we would be interested in that fit our needs. After finding what we wanted he made the process of buying as simple as he could. He went to look at the house for us to make sure it was in good condition and what we wanted. He went out of his way and took care of a few items that needed to be fixed and meeting with the contractors, which saved us numerous trips to Show Low. Bruce is very professional, knowledgeable, and friendly. He made our selling and buying so simple and stress free. Thank you very much Bruce for all your help and dedication to your clients. We would definitely hire Bruce again when the need arises.
  John & Lois

• Dear Bruce,
  We first heard about Show Low, Pinetop, and the northeastern area of Arizona
  from some friends and were interested in finding a summer home to escape the Phoenix summer heat. We started searching the area and possible options we had for assisting us in our quest. We found your web site and not knowing anything about realtors we said let's try West USA. We called and gave you very short notice to find us something in our price range and that might meet our preferences. Meeting you one day later we were impressed with your quick planning, comfortable nature, and willingness to devote your entire day with us. We were impressed with your selection and found 2 possibilities that day. This started a well planned and smooth process toward our eventual purchase. From the very beginning you were there to provide recommendations, offer your thoughts, and guide us around in areas we were not familiar with. We had timeline concerns and you were always ahead of the game by keeping the process moving forward. We were always kept abreast of everything pertaining to our purchase, something that we appreciated. I can honestly say that we had a wonderful experience in dealing with you and West USA Realty and would recommend you to anyone looking for an honest, reliable, and capable realtor. Thanks for making a difficult task so easy for us.
  Ken and Susan Poulsen

• Thank you, Bruce! You were great at helping us getting our lot sold in Timberland Acres. We appreciate your professionalism throughout, and making it an easy process for us. Thanks again!
  Chad and Alissa

• Pam & Bruce did an excellent job in marketing the home, managing the pending term, the inspection and closing process. Great customer service and very professional in all of their dealings. Thank you Pam and Bruce!
  Jay & Michelle

• Bruce, Thank you for your professionalism in the selling of our White Mountain Lake town home. To sell it on the second weekend of it being listed, in the middle of winter, was amazing to us! Being a small business owner myself, I’m well aware of how valuable repeat business is and recommendations are, so I am happy to say to any of your prospective clients that we highly recommend Bruce & Pam Wachter of West USA Realty!
  Paul Thompson

• We started out looking for one type of property, then realized what we thought we wanted, we didn't. Bruce was very patient as we "shifted gears" and helped find a townhouse condo on a small lake - we are delighted. With each change we appreciated his staying within our price range. Pam's input on comparables when we made the offer was invaluable. Without her, we would have made an offer that might have lost the whole thing.
  Jane and Burt

• Greetings! Thank you for the cute card! How appropriate…. We spent our first night up at the cabin this weekend and loved it. Can’t wait to get the rest of the work done so we can move the horses there. I know they will love it as much as we do. Thanks again for helping get us up
  there.
  Joann Thorsen

• Thank You for being my Realtor! I very much appreciated your professionalism. Your quick response to my questions, your calm and great sense of humor, especially when the path seemed rocky were exactly what I needed to keep me running off the cliff! You are exactly what a Realtor should be-- infinitely patient, good humored, and a gentleman at all times. Exactly what I needed during some potentially deal-ending negotiations. Hope you have a wonder winter season. My regards to Pam. If and when you are in our area, please do ncome on by Rose Lane. The Chardonnay is ALWAYS chilled!
  Sincerely, Judy Patrick

• AWESOME SERVICE!!! We recently closed on our new property in Pinetop, AZ and
  could not have been more pleased with the service we received from Bruce
  Wachter. From the very first email contact to begin our search and continuing
  after close, Bruce has provided us with great service, going above and beyond
  what we have found most Realtors do! He has extensive knowledge of the area
  and was quick to respond to our questions and concerns. If you are looking for
  a realtor in the White Mountain area, STOP…you need look no further than Bruce
  and his team at West USA Realty!
  Paul and Rhonda Stanford Albuquerque, NM

• Bruce, I want you to know how pleased Frances and I were with the way you
  handled the sale of our home in The Shores. We listed it for a year with
  another broker and had no offers. Within four and half months after listing
  with you, escrow closed on our sale. Your knowledge of the local market and
  your advice to an "out of state" seller was excellent. We've bought and sold
  several homes and this was our best experience. Once again, thanks for all
  your efforts before and after the sale.
  Ron & Frances Bradley

• Bruce, We are fully settled in our new cabin in Pinetop Lakes! We thank you so
  much for your kindness, attention to detail, and carefully following what
  turned out to be a bit tricky closing at the end of the day. Good job! Matt &
  Susan C.

• Pam did a fantastic job with my short sale as well as just being a pleasure to
  work with. She is EXTREMELY knowledgeable about the process and it couldn’t
  have gone more smoothly for me. She made it so easy for me and she did all the
  hard work and did it VERY well. I couldn’t be more pleased with my experience.
  Juli Jagielko

• Bruce, I would like to thank you and Pam (although I never actually saw her)
  for getting me settled in my new home in The White Mountains. I really
  appreciate your time, home expertise and most of all patience with me and my
  wife in all the searching. I really appreciated your honesty in pointing out
  issues with some of the homes that we would of not noticed or seen. I look
  forward to doing business with you in the near future on one those lots next
  my new house. Thanks again!
  Jim Hudspeth
  P.S. Thanks for giving my Dad the same great service on his recently purchased
  home

• Bruce and Pam worked to sell our Show Low Ranch for most of last year in a
  very depressed market. After a long summer an offer came to us and the sale
  was closed in October.I can only say they worked hard to develop what was a
  non existing market and the result was a sale.
  Gary McCormick

• I called several agents when I decided to start house hunting in the White
  Mountains. One agent in particular I met up with was Bruce and his wife Pam.
  They were friendly, extremely helpful, and really knew the area. Prior to
  closing the deal they helped with all inspections and water well
  professionals. The closing went off without a hitch and I was out of state!!!
  After closing Bruce continued to help with things I needed completed or looked
  at or some sort of work. Bruce found good people and scheduled with the
  workers to let them in and checked to see if the work was completed correctly
  and the house was locked after they left. I highly recommend Bruce and Pam for
  any house buying or selling needs. On my scale they are friends and rate a 10.
  Russell Davidson

• We are always happy to let others know when a product or service is above and
  beyond expectations. Pam and Bruce Wachter sold our cabin in a timely manner.
  They were prompt in forwarding information, made recommendations regarding the
  condition of the property and found a buyer in a sluggish market.
  Lew and Ruth Dumbauld

• It was great to have 2 agents working for me, and they are really great at
  what they do. They kept me on top of everything through the sale. The things
  that I wanted to have done that were very important to me, they made sure they
  got done. They even continued to be available to me after the sale. Highly
  recommend.
  R.D.

• Highly recommend! Attention to detail and knowledge was beyond impressive.
  Negotiating skills, communication and professionalism beyond expectations.
  Very lucky to have these folks on my side!
  Penny S.
  
  To Prospective Clients of Bruce and Pamela Wachter of West USA Realty - White
  Mountains Arizona, Realtors...... A word of advice - if you're considering
  engaging this real estate team to sell your home - don't waste another minute
  in the decision! Do it - NOW!! After having a dismal experience with 2 other
  realtors in the White Mountain area while selling our Show Low cabin, we had
  the good fortune of finding Pamela. As soon as she took over the listing, we
  began to get showings and - OFFERS! The marketing was comprehensive and
  appropriately targeted, and prospective buyers were thoroughly qualified. As
  someone who has experienced many real estate transactions, several things
  impressed me about this team: •· A deep knowledge of the local market. •·
  Current formal education related to the mortgage financing landscape,
  including REO's and short sales. •· Experience - Pamela truly knew what she
  was doing - the kind of knowledge that can only come from having navigated
  many challenging deals with diverse personalities. •· Relentless follow-up -
  nothing was left to chance or fell through the cracks. Issues were anticipated
  and dealt with pro-actively. •· ALWAYS aggressively representing our best
  interest - they were actually working for US! •· On-going communication - we
  never had to wonder about progress or status. •· Tenacity and commitment to
  results - I never doubted that this property was going to close - and it did -
  in one of the toughest markets in memory. When you engage this team, you will
  immediately know that you have skilled professionals on your team, dedicated
  to helping you achieve your real estate goal. I am deeply thankful for having
  had the opportunity to work with such stars!
  Best regards, Linda A. Resau

• Bruce helped my family find a perfect home in the White Mountains. He knew the
  area and is well connected. What impressed me most was his personal connection
  to the needs of my family... he went the extra mile!
  John Fordyce

• Bruce sold my home in the White Mountains in the dead of winter at close to my
  asking price, which is quite a feat. He was responsive and on the job
  throughout the process and the sale went as smoothly as possible. I can
  recommend him without hesitation.
  Don French

• Bruce and Pam Wachter are a "Dynamic Duo." I work for Childers and Berg, LLC a
  professional Fiduciary in the Phoenix area and we contracted their services to
  assist us in liquidating a multi property estate with many complicated issues.
  This couple are professional, resourceful and fun; and they assisted us in the
  timely liquidation of several pieces of real estate in the Navajo County area.
  I have no hesitation in recommending Bruce and Pam for any of your real estate
  needs in the White Mountains.
  Robert Z., Property Mgr., Childers & Berg, LLC